Due to low stock levels many items are not available for delivery or collection between now and 05th Jan.
Click here to see items that are available.
All other items are available for delivery after the 05th Jan
This page details our customer terms and conditions.
Our Contact details:
Flower Scene Florists – 2 Roydon Road, Launceston, Cornwall, PL15 8DW
Tel: 01566 775717
Email: please use the contact form to get in touch.
Flower Scene (Launceston) Ltd Registered in England & Wales, Reg. No. 04772095
Making a purchase could not be easier. Just browse our shop online, and add any bouquets or gifts that you wish to buy to your shopping cart. After you have finished your selection, click on the Checkout button and you will be asked for a few details that we need to be able to complete the order.
We accept any debit or credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.
We accept most credit and debit card payments, Visa, Mastercard, American Express, Apple Pay, Google Pay, Clearpay and Klarna. You may send and pay for flowers over the phone by calling us.
Orders that are cancelled online or via the phone are subject to a cancellation fee.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order when payment has been processed.
Delivery Schedule: Orders received before 2pm Monday to Saturday UK time for Launceston delivery will be delivered the same day if required. Orders for surrounding villages must be received by 1pm. Orders received after this time and international orders are generally delivered the following day.
Orders with a specified delivery date will be delivered on that day, provided they are received before the same day cut-off time. Orders placed for delivery on a public holiday will be delivered the next working day.
Online deliveries can only be made within the UK. To send flowers overseas please telephone.
No timed deliveries except for funeral tributes and weddings.
Please telephone if you have an emergency order.
If you require specific flowers please telephone at least 24 hours before delivery is required.
Orders are delivered once. If the recipient is not home the flowers or plant will be returned to the shop and a delivery note will be left. If a neighbour is available we may leave the flowers with them.
Flower Scene Florists are not responsible for theft or damage of flowers, plants or sundries if left unattended.
Tax Charges: Orders are inclusive of 20% VAT. VAT Registration Number 402 1846 89.
Credit Card Security: Credit card numbers are encrypted using 256-bit encryption and are not stored in clear text.
Guarantee: We guarantee your complete satisfaction.
Getting in touch: If you need to reach us please email us, telephone or write to us using the details provided.
Privacy Policy: You can view our Privacy Policy online.
Returns Policy: Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.
Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within one working day of delivery. We will endeavour to resolve issues with either a replacement or a refund depending on the nature of the complaint.