Consultations and quotes.
Consultations are free but by appointment only to ensure a Bridal florist is available to help you.
Quotes are valid for 30 days. A quotation for the cost of your wedding flowers will be sent to you after the initial consultation, this is a guide price as you may make changes closer to the wedding day.
Bookings and payment.
When a wedding date is booked a £50.00 deposit is required. The £50.00 deposit is subtracted from your final wedding invoice. Once the deposit has been paid then the prices and dates are secure unless otherwise stated.
You will receive a final invoice approximately 21 days before your wedding. Payment is accepted by card, cash or direct payment via bank transfer.
Payment in full is required at least 14 days before the wedding.
Cancellations.
In the event of cancellation, the booking fee will not be refunded.
Any cancellations made within 30 days of the booked event, the booking fee and 50% of the final balance will be required.
Any cancellations within 14 days of the booked event: Full balance will be required.
Details and amendments.
If any changes are to be made to your wedding flowers we have discussed, these have to be confirmed in writing. Written requests ensure that no mistakes or misunderstandings are made when it comes to the final list of flower requirements.
We will contact you approximately 30 days before your wedding to confirm all of your requirements and final details.
Fresh flowers are a living product and are dependent on weather conditions, stringent quality checks and influences beyond our control. On exceptionally rare occasions we may have to substitute a specific flower. In this event, the integrity of the proposed colour scheme will be maintained and flowers of equivalent value will be used. You will be notified of any adjustments.
Deliveries and set up.
Deliveries will need to be signed for. Please check the flowers carefully and ensure any discrepancies are communicated to us within 30 minutes of delivery.
We will not be responsible for any injuries or damages sustained as a result of broken glass, materials or dyes that may be used to colour the water for you. Liability is limited to the supply of goods only. No responsibility will be accepted for any consequential loss.
Containers or hired items will be collected the day after the wedding at no charge with in a 10 mile radius. Any further a collection fee will be charged.
Removal of all flower from the venue is your responsibility unless previously arranged and included in your quote.
Photography.
Flower Scene reserves the right to take photographs of flowers and the setting prior to the wedding which may be used for promotional purposes.